Return Policy

VGD Inc Banner

Return Policy

Returns are not accepted under most circumstances, unless the product shipped is not what the customer ordered.

Inspection and damage claims

All deliveries must be inspected by the customer within 5 days of receipt. Damage claims or missing items must be reported within 5 days after receipt of merchandise.

Return Merchandise Authorization (RMA)

If an exception is made, you must first receive an RMA from our customer service team before sending anything back. Requests for an RMA must be made within 5 days of receipt of the merchandise. Returns sent without an RMA will not be accepted.

Conditions for accepted returns

  • The product must be unopened and in its original condition.
  • A 25% restocking fee is deducted from all return credits.
  • Shipping charges are not refunded.
  • The customer is responsible for insurance and return shipping charges.
  • Damaged returns do not receive credit or refunds.

Non-returnable items

STERILE ITEMS ARE NOT ACCEPTED FOR RETURN.

Collect shipments

Damage claims for goods shipped collect on the customer's own carrier account will not be reimbursed by VGD Inc. When your collect shipping account is used, your account's insurance covers loss or damage associated with the shipment.

Questions

To request an RMA or ask about a return, please contact our customer service team.

Back to top